Tania Branigan, political correspondent
Thursday November 8, 2007
Guardian Unlimited
Ministers are warning the 25,000 British Muslims who will make the annual Hajj pilgrimage to Mecca next month to beware of rogue travel agents, amid concern that conmen are exploiting the religious faithful.
It follows claims that pilgrims had been left without accommodation, visas or flight tickets. In extreme cases, agents simply disappeared with their cash.
The Department for Business, Enterprise and Regulatory Reform is writing to every MP, urging them to publicise the issue in their constituencies, after Muslim organisations warned of the scam.
"Unfortunately for some pilgrims, what should be the occasion of a lifetime is turning into a nightmare. It's not acceptable and we want to put an end to it," said the consumer minister, Gareth Thomas.
"These conmen think that they are above the law because they exploit people who are either unwilling to complain, don't know how to complain - or simply don't realise that they can complain.
"People must give evidence to the police or trading standards so that we can crackdown on these unscrupulous practices. We want to be able to take more action like the successful case in Leicester, where a boss was fined £20,000 for leaving customers in the lurch."
In April this year a travel agent in the city was prosecuted by trading standards after failing to arrange visas for his customers and, in one case, leaving a traveller without accommodation or transport.
Able-bodied Muslims who can afford the trip have a duty to make the pilgrimage at least once in their lifetime. An estimated 2 million participated last year.
The department for business is launching a publicity drive in the Asian media to make pilgrims aware that they have legal rights under the package travel regulations and may be eligible for compensation if a tour operator has failed to honour its contractual obligations.
They are urging people to use tour operators who are accredited by the Saudi embassy and belong to reputable trade organisations such as ABTA.
They have also warned them to agree details of their travel itinerary in writing before paying for their trip - after some pilgrims found they had paid for five-star hotels but ended up in poor quality accommodation.
Khalid Pervez from the Association of British Hujjaj (Pilgrims) UK warned that rogue agents were causing distress and hardship.
He added: "We unanimously condemn the fraudulent, illegal activities, corruption, inhumane and degrading treatment from the rogue Hajj & Umrah tour operators who think that rules, regulation, procedure and the law do not apply to them.
"All Hajj & Umrah tour operators and travel agents must abide by the law to safeguard vulnerable British Hajj travelle





